Below is another conversation i had with the robot responders from deals direct. Honestly. I really hope to god not another person buys anything from them, especially something that was damaged as they would never get a new one. I will also post another conversation I originally had with gary. I think i will try some more helper bots and see what sort of information i can gain from them.

Edwin: Hi Luke, how can I help you today?
Luke: Hi Edwin i was wondering if you could help me with a damaged item but it seems you stopped the conversation with me?
Edwin: My apologies for the accidental disconnect earlier – that was definitely not intentional. I think there was a technical hiccup.
Luke: ? ok you sure.
Luke: ?
Edwin: Can I have your order number please?
Luke: yes 31252571149966
Edwin: Are we connected?
Edwin: Thank you.
Luke: Gary was helping me with this but its seemed like i was talking to a robot?
Luke: yes we are connected.
Edwin: Please wait a moment, while I find that information for you.
Luke: thankyou.
Luke: and he was a very slow typer
Edwin: You are welcome Luke!
Luke: you seem a bit faster edwin
Luke: hangon a sec.
Edwin: I sincerely apologize for the inconvenience caused.
Luke: that is exactly what gary said.
Luke: are you a robot as well?
Edwin: I am a real person.
Luke: That is exactly what gary said.
Edwin: :)
Luke: :-/
Luke: and maybe…what a robot would say
Luke: I am starting to suspect you are a robot too?
Edwin: Thank you for your patience…
Edwin: Can I have your order number and the email address, which you used while placing this order please?
Edwin: I am sorry, as I stated earlier I am real person.
Luke: i used the email adress XXXX@tpg.com.au thank you !
Edwin: Okay.
Luke: Edwin, if i say thank you are you programmed to say your welcome?
Edwin: :)
Edwin: Are you referring to ” Uchi Hand Bag/ Bath Bag – Iku” ?
Luke: Gary also used to thank me for my patience. Do you robots chat with a lot of people every day.
Luke: yes.
Luke: Thanks. Do you have a humanoid robot body. or are you just robot software?
Luke: Do we need to state that it arrived damaged?
Luke: ?
Edwin: We do use frequent templates for chats.
Luke: ok. Like Robots/
Luke: Do you have robot hair?
Luke: How many hours do you work in your shift.
Edwin: I am sorry you have received a damaged item. You are able to instantly apply for a return authority at our brand new self service warranty centre. Please go through the link below and follow the prompts.