Some people who run businesses, forget that customer service is not at all about ‘everybody’. It is about and individual perceived service experience. Every person has their own view on events. People relying on the end result, which would be a financial trade for service or product, often forget that the way they talk to customers, whether it be a fake polite tone of voice and a few choice words of gratitude with a self-imposed NIDA respected empathetic gaze.
So this week my lovely wife had re: introduced me to Glenbrook, and its included business’. I was skeptical. The reason for my skepticism you ask?, well I did live their for quite some time, and for some reason I never felt excepted. Maybe it was the member of ex number one band ’1927′ selling me wine, and while suggesting it on the basis of pretentious every growing personal wine knowledge, giving you the details in an empty gaze, thinking ‘you young Dicks are never going to appreciate wine the way I do!!, I know everything about this wine, you’ll be vomiting this beautiful red full-bodied child of mine come 1am, how dare you ask me to recommend you my child for slaughter …..” blah blah etc, so maybe that’s why I have a distaste for Glenbrook? Perhaps then today’s events drag my opinion of it down into a sewage drain and violate it in a way that no amount of psychology appointments will help to repair.
My wife. She is very smart. She is very confident. She is the mother of two. In this aforementioned deli-come-cafe had managed to have a coffee and a dessert, and then developed a case of the crying baby. For what ever reason that may be. It was shortly thereafter that she was approached by the waitress, apparently ‘the most polite of all’ (as suggested by this person herself) that the table she was at was reserved and that could she leave. Now referring to the fact that my wife has a very quick wit, and is very smart, I am sure that she would not have mis interpreted this request. My wife was then…. Not asked if she would mind moving to another table and the customers waiting I am sure were not asked if they would mind occupying another table. She was asked to leave. Sh feels that it was directly related to the children been unhappy. She rarely is off the mark in social situations and borders on being very much in the same social interpretation skill level of. Simon Bakers character in the popular police investigation show.
My interpretation.
Being a supportive husband, and no longer wanting to tolerate superiority complex driven social interaction.
Being an extreme advocate of customer focused service.
Being a firm believer in perception is everything….
I was force to telephone ‘the most polite waitress of them all’.
Sorry to be a pain but when you run a business you need to remain customer focused. if the other customers had indeed reserved a table then perhaps you could have offered them another, perhaps you could have made it more clear that my wife could have utilized another table in the restaurant?, would that have been so hard.
perhaps you being the most ‘polite’ person in the restaurant “L”, is secret code your colleagues use to mean the ‘most passive aggressive 67.5er bitch they have to work with each shift.
moral to the story?
Boycott Deli-Glenbrook, visit the Bakehouse (see pictures below) next door, for some nice white chocolate tart, minus the most ‘polite ingredient of all’, - I like to call it - pretentious, child hating bitch.
you could never ever possibly have been a child, or have had children now could you “L”?
NB to Self: Fuck you “L”. Deli-Glenbrook can suck a bag of dicks.!!
Bakehouse on the Park, far more superior – best coffee ever.
